Cloud Free
$0
We host it for you.
- 1 Discord server
- Up to 3 data providersA data provider is one source of player data, for example LuckPerms or your own REST API.
- No AI features
AI Discord ticket bot
The Discord ticket bot that knows your players
Tickets open with live player data. AI drafts the reply, your staff check it and send.
- Free for 1 server
- Minecraft and other games
- Staff confirm every action
ticket-0142
Steve_Today at 18:42
I got banned for fly, but I was using an elytra.
TicketSmithBOT
AI draft
Hi Steve, thanks. Our logs show an elytra at that time, so we are lifting the ban.
SendEdit
Suggested action
unban Steve_ via RCON
ConfirmDismiss
Features
Everything a support team needs
Set it up once in the dashboard. Change it any time.
-
Panels, buttons and forms
Players pick a category and fill a short form before the ticket opens.Multi-step forms, dropdowns (also filled from your own database) and file uploads. -
Live player data
Rank, playtime or balance show up in the ticket right away.Minecraft: PlaceholderAPI, LuckPerms, RCON and server status. Other games: RCON, Pterodactyl, SQL or any REST API. -
Paper and Velocity plugin
Players link their account in-game. No ports to open.The plugin only makes outbound HTTPS calls. It runs queued console commands and reads PlaceholderAPI values. -
AI reply drafts
Written from your own knowledge base. Staff review and send.Bring your own Anthropic, OpenAI or Gemini key. Off by default. If a rule is not in your knowledge base, it says so instead of making one up. -
Actions with a confirm step
AI can suggest a restart or an unban. A human clicks confirm.RCON, SSH, SFTP, REST API or a GitHub/GitLab pull request. Only actions from your own allow-list. -
SLA timers and reminders
Set response targets and see which tickets wait too long. -
Ratings and transcripts
Players rate the help. Every ticket keeps a full transcript. -
Staff tools
Claim, tag, prioritize, transfer and use saved replies. -
Web dashboard
Saved views, an audit log and an optional public status page.
How it works
Up and running in minutes
Add the bot
Sign in with Discord and pick your server.
Set it up
Create categories, panels and forms in the dashboard.
Answer faster
Staff get the player data and a draft reply right in the ticket.
Pricing
Simple plans
Start free. Upgrade when you grow.
Cloud Pro
Paid planPrice shown in the dashboard
We host it, with room to grow.
- Up to 5 Discord servers
- Unlimited data providers
- AI replies and summariesYou bring your own Anthropic, OpenAI or Gemini key and pay your provider directly. TicketSmith never bills or resells AI usage.
- AI-suggested actions
Self-hosted
$0
You run it yourself.
- Your own bot token and database
- Every feature, any number of servers
- Works with local AI models tooFor example a model served through Ollama, so AI costs you nothing extra.
FAQ
Questions and answers
Is TicketSmith free?
Yes, for one server on TicketSmith Cloud Free. Cloud Pro adds more servers and the AI features. Self-hosting is free.
Do I need my own AI key?
Only if you want the AI features. You connect your own Anthropic, OpenAI or Gemini key and pay your provider directly. AI is off by default.
Can the AI run commands on my server?
No. It can only suggest an action from your allow-list. A staff member sees the exact command and has to confirm it.
Do I need a Minecraft server?
No. Minecraft has the deepest support, but you can pull data over RCON (Rust, ARK and others), Pterodactyl, SQL or any REST API.
Do I have to open any ports?
No. The Paper and Velocity plugins only make outbound HTTPS calls.
Which languages does the bot speak?
English, Czech and Slovak. The bot uses the language set in your Discord server settings.
Where is my data stored?
On TicketSmith Cloud, each server's data is kept separate, on infrastructure we run. Want full isolation? Host it yourself. Details are in the Privacy Policy.
Ready for your first ticket?
Add TicketSmith to your server in a couple of clicks.